Well the glass is both half full and half empty at the moment. Day 12 of #FindAnnesPaintings dawned and I was optimistic as usual although as the morning wore on I started to feel a little anxious again. Oville had said he would call me ‘in just a moment’ yesterday and then went quiet. So another assault on Twitter’s @citylink was called for. This time I had a new hashtag #WhereMyPaintingsAt?
Anyway the Lord has answered our prayer and managed to point these guys down the right track because I received a phone call from a lovely guy called Tom from the Milton Keynes depot. He seemed friendly and polite and told me he had taken over my ‘case’. More platitudes? Well I have to give a guy the benefit of the doubt don’t I. I am not an unreasonable person.
Well,the good news is that they have found the paintings (yaaaaay) and the not so good news is I won’t be getting them back just yet (booo hisss) but for now that is good enough for me. Let me explain; the driver who’s name I can reveal as Moment (yes yes as in Moment in time), had indeed delivered the paintings to the depot but because they were too large and too bulky to go on the conveyor belt, he carried them to the scanner to be er… scanned.
However that area is also Amazon’s returns depot. Can you see where this is going? Well some jobsworth came along, slapped a return to Amazon label on my beloved paintings and off they went on a jolly to Glenrothes, Scotland. I have to be thankful – it could have been Papua New Guinea so at least we are on the same island (just). The small problem is Amazon’s depot in Glenrothes is the size of a small city so even though they have found the right haystack, there is still the very small matter of finding the needle. Hopefully in the next few days we will know when I will be reunited with the paintings. So I am declaring a ceasefire for now.
Still I think they have done a good job. Pity I had to make a nuisance of myself to make them listen. Sorry folks, I am a nice person really but you probably don’t think so. We live in an age now where the consumer has power. Social Media can help us in many ways we thought impossible, we will not be fobbed off so my dear Citylink – don’t pull a stunt like that again and you will see your tills ringing with the £500m annual turnover you want to achieve. Just stay focussed on ‘getting it right first time…’
CityLink clearly have a lot of issues and they may be addressing them but as a customer we don’t feel it. However I have to say Tom and Oville – well done and thank you. You have made one artist and her customer a very happy pair.
That’s it for now folks. I will let you know when my parcels are returned to me. I need to make sure they are still intact and then I will send them off to the customer by a different courier company. Sorry CityLink but I can’t risk another saga like this besides all my friends will think I am a proper lemon for trusting you so quickly. I will be keeping an eye on your progress. You can do it – just stay focussed.
Thank you Father
Te Deum Laudamus
yaaaaaaaayyyyyyy – sorry just needed to add this last bit.